Orders & Shipping
IN-STOCK ORDERS
All in-stock orders for Court of the Dead and Watch Dogs 2 products will be shipped from our warehouse in Canada. Please allow 2 business days to see the tracking information.
Due to system limitations, product modifications cannot be made once in-stock orders are placed. Please verify your checkout cart before submitting the final order.
Cancellations
In-stock orders can only be cancelled on the same day by 12pm EST by emailing cs@purearts.com. For example, if you ordered between 1am-11am EST on Monday, you will only have until 12pm on the same day to email us to cancel the order. Please make sure to include the name and order number of the order and reason for cancellation. Once your request has been received and cancelled, you will receive a cancellation email confirmation and you will be refunded using the same payment method. Please note the refund can take between 5-14 business days to show in your bank/credit card account, depending on your bank and country. If you do not like to wait for refunds to be received in your bank/credit card account, it is important that you are 100% sure you want to place the order.
PRE-ORDERS
All preorders for will be shipped out in sequential order once full payment has been received and the product is ready to ship.
Modifications to Order
Due to system limitations, product modifications cannot be made once pre-orders are placed. Please verify your checkout cart before submitting the final order.
For all preorders, a non-refundable deposit (down payment) will be charged. This is to ensure we secure the production of the item for you. Deposits cannot be transferred to another order.
Cancellations
Preorders can be cancelled within 30 days from date of purchasing. If cancelled within 30 days, we will refund the full amount charged. You will receive a cancellation email confirmation and you will be refunded using the same payment method. Please note the refund can take between 5-14 business days to show in your bank/credit card account, depending on your bank and country. If you do not like to wait for refunds to be received in your bank/credit card account, it is important that you are 100% sure you want to place the order.
PAYMENT
SHIPPING
- Court of the Dead, Dark Souls, and Watch Dogs 2 (in stock)
- Assassin's Creed Altair (waiting for restock ETA end of May/mid-June 2020)
- All preorders for Assassin's Creed Bayek/Ezio, Ghost Recon, Devil Jin, Original Stormtrooper, Master 9 Eyes, and Cyberpunk 2077
All orders for Court of the Dead with a UK/EU shipping address will also be shipped from Canada until stock arrives in the UK
- Orders for Yhorm 1/18 will be shipped via DPD/Interlink
- Order for Yhorm 1/12 will be shipped via DHL
- Preorders for Devil Jin and Original Stormtrooper will be shipped via DHL
- Preorders for Master 9 Eyes and Cyberpunk 2077 will be shipped via DPD/Interlink
Shipping directly from China
All orders that have a shipping address in Asia, Eurasia and Oceania will be shipped from our warehouse in China as well. Shipping will take between 4-14 business days. Products that will ship from China:
- Dark Souls (in stock)
- Pre-orders for Devil Jin, Original Stormtrooper, Master 9 Eyes and Cyberpunk 2077
Modification to Shipping Address
All orders have tracking included to ensure peace of mind.
Customs/Duties Fees
Please note that the shipping cost we charge for the order excludes any customs/import fees. This extra charge will be the buyer's responsibility. Please check with your country's import rates for more information.
- Orders shipping from our warehouse in Canada to an address within Canada will not have any customs/duties fees
- Orders shipping from our UK warehouse to the UK/EU address will currently not be charged any VAT, but the country's customs fees still apply (if any)
Duty/custom fees are the responsibility of the customer. If you do not pay for these fees and the shipment is sent back, we will not re-ship the order to you. All shipping costs including failed delivery fees that are charged to us by DHL/UPS will be deducted from the order amount paid.
Last updated: April 8, 2020
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