Orders & Shipping
IN-STOCK ORDERS
Order Processing
All in-stock orders will be submitted to our warehouse in China to ship the following day. Due to the time difference, please add an extra day of processing time before your order is shipped out.
Modifications
Due to system settings, modifications cannot be made once in-stock orders are placed. Please verify your checkout cart before submitting the final order.
Cancellations
Due to system transmissions to our warehouse in China, in-stock orders can only be cancelled on the same day by 2pm EST. For example, if you ordered between 1am - 1pm EST on Monday, you will only have until 2pm on the same Monday to email us to cancel the order. You will then receive a cancellation email confirmation and you will be refunded using the same payment method. Please note the refund can take between 5-14 business days to show in your bank/credit card account, depending on your bank and country. If you do not like to wait for refunds to be received in your bank/credit card account, it is important that you are 100% sure you want to place the order.
All in-stock orders will be submitted to our warehouse in China to ship the following day. Due to the time difference, please add an extra day of processing time before your order is shipped out.
Modifications
Due to system settings, modifications cannot be made once in-stock orders are placed. Please verify your checkout cart before submitting the final order.
Cancellations
Due to system transmissions to our warehouse in China, in-stock orders can only be cancelled on the same day by 2pm EST. For example, if you ordered between 1am - 1pm EST on Monday, you will only have until 2pm on the same Monday to email us to cancel the order. You will then receive a cancellation email confirmation and you will be refunded using the same payment method. Please note the refund can take between 5-14 business days to show in your bank/credit card account, depending on your bank and country. If you do not like to wait for refunds to be received in your bank/credit card account, it is important that you are 100% sure you want to place the order.
PRE-ORDERS
Order Processing
All pre-orders will be submitted to our warehouse in China once full payment has been received and the product is ready to ship. All orders will be shipped out in sequence of date received.
Modifications
Due to system settings, modifications cannot be made once pre-orders are placed. Please verify your checkout cart before submitting the final order.
All pre-orders will be submitted to our warehouse in China once full payment has been received and the product is ready to ship. All orders will be shipped out in sequence of date received.
Modifications
Due to system settings, modifications cannot be made once pre-orders are placed. Please verify your checkout cart before submitting the final order.
NRD (Non-Refundable Deposit)
For all pre-orders, a non-refundable deposit (down payment) of 10% of the total merchandise item(s) will be charged. This is to ensure we secure the production of the item for you. Deposits cannot be transferred to another order.
Cancellations
Pre-Orders can be cancelled within 30 days from date of purchasing. If cancelled within 30 days, we will refund the amount charged, excluding the 10% non-refundable deposit. You will then receive a cancellation email confirmation and you will be refunded using the same payment method. Please note the refund can take between 5-14 business days to show in your bank/credit card account, depending on your bank and country. If you do not like to wait for refunds to be received in your bank/credit card account, it is important that you are 100% sure you want to place the order.
For all pre-orders, a non-refundable deposit (down payment) of 10% of the total merchandise item(s) will be charged. This is to ensure we secure the production of the item for you. Deposits cannot be transferred to another order.
Cancellations
Pre-Orders can be cancelled within 30 days from date of purchasing. If cancelled within 30 days, we will refund the amount charged, excluding the 10% non-refundable deposit. You will then receive a cancellation email confirmation and you will be refunded using the same payment method. Please note the refund can take between 5-14 business days to show in your bank/credit card account, depending on your bank and country. If you do not like to wait for refunds to be received in your bank/credit card account, it is important that you are 100% sure you want to place the order.
PAYMENT
The accepted cards for payment are Visa, Mastercard, and Amex. If you have a Visa or Mastercard Debit card, this payment should work as well. PayPal is currently not a payment option.
Please note that the shipping cost excludes any customs/import fees, tax, or VAT. This extra charge will be the buyer's responsibility.
SHIPPING
All orders are currently shipped from our warehouse in China. You may opt to choose either Economy Express or Priority Express. All orders have tracking included to ensure peace of mind.
**For the free shipping promo, all orders will be shipped via China EMS which will take approximately 14 business days to receive. Tracking will also be provided once the order has shipped out**
**For the free shipping promo, all orders will be shipped via China EMS which will take approximately 14 business days to receive. Tracking will also be provided once the order has shipped out**
Please note that the shipping cost excludes any customs/import fees, tax, or VAT. This extra charge will be the buyer's responsibility.
For any questions, please email us at cs@purearts.com
or message us on Facebook Messenger
or message us on Facebook Messenger